TERMS AND CONDITIONS
Dr. Maya Coaching OÜ
Website: www.drmayacoaching.com
Effective Date: 6 July 2026
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES. THESE TERMS CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING LIMITATIONS OF LIABILITY, A GOVERNING-LAW CLAUSE, AND, FOR CONSUMERS, A DESCRIPTION OF YOUR STATUTORY RIGHT TO WITHDRAW FROM THIS CONTRACT.
1. INTRODUCTION AND ACCEPTANCE
These Terms and Conditions (the "Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Dr. Maya Coaching OÜ, a private limited company (osaühing) organised and existing under the laws of the Republic of Estonia, having its registered office in Estonia and operating the website www.drmayacoaching.com ("Dr. Maya Coaching", "the Company", "we", "us", or "our"). These Terms govern your access to and use of the Website, the booking platform, and the coaching services described herein (collectively, the "Services").
By registering for an account, booking a session, purchasing a package, executing a coaching agreement, or otherwise using any part of the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy, each of which is incorporated by reference. If you do not agree to these Terms in their entirety, you must not access or use the Services.
If you enter into these Terms on behalf of a business, employer, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" shall refer to that entity.
2. DEFINITIONS
In these Terms, capitalised terms have the meanings given to them below or where otherwise defined:
"Coaching Agreement" means the individual engagement letter, package confirmation, or written proposal that, together with these Terms, sets out the specific scope, fees, cadence, and duration of Services agreed with a Client.
"Consumer" means a natural person acting for purposes wholly or mainly outside that person's trade, business, craft, or profession.
"Content" means any materials, worksheets, exercises, recordings, session notes, templates, videos, and written materials made available to Clients through the Services.
"Effective Date" means the date on which the Coaching Agreement is signed or otherwise accepted electronically or, if earlier, the date on which the first payment is received.
"Package" means a defined bundle of coaching sessions and related deliverables purchased for a fixed fee, as described on drmayacoaching.com/packages.
"Session" means an individual coaching consultation, delivered by video conference, of the duration specified in the applicable Coaching Agreement or Package (typically 50 or 75 minutes).
"Website" means www.drmayacoaching.com and any subdomains, together with any successor or replacement website operated by the Company.
3. ABOUT THE COMPANY AND THE SERVICES
Dr. Maya Coaching OÜ provides online mental wellness, expatriate transition, and life-coaching services to adults located worldwide, with a primary focus on individuals moving to, living in, or returning from countries other than their country of origin. Services are delivered exclusively by video conference.
The Services are provided on a professional coaching basis and are intended to support personal reflection, goal-setting, transition planning, and general wellbeing. The specific scope, methodology, frequency, and duration of any engagement will be set out in the Coaching Agreement.
4. NATURE OF THE SERVICES; NOT MEDICAL, PSYCHOLOGICAL, OR THERAPEUTIC TREATMENT
The Services are coaching services. They are not, and are not intended to be, a substitute for medical treatment, psychiatric care, psychological therapy, counselling, mental health diagnosis, mental health treatment, medication management, or any other regulated healthcare service. Nothing provided by Dr. Maya Coaching, in any Session, in any Content, or on the Website, constitutes medical advice, a diagnosis, a treatment plan, or a prescription.
Unless expressly stated in writing at the outset of the engagement, neither the Company nor any of its coaches acts in the capacity of a licensed physician, psychiatrist, psychologist, psychotherapist, counsellor, social worker, or other regulated healthcare professional in any jurisdiction. The use of the title "Dr." in the Company's name refers to the founder's academic or professional doctorate and does not imply that any licensed medical or psychological service is being rendered.
The Client acknowledges and agrees that (a) participation in the Services is voluntary; (b) coaching results are not guaranteed and depend substantially on the Client's own engagement, effort, and circumstances; and (c) the Client remains solely responsible for the decisions the Client makes during and after the coaching engagement. If the Client has, or believes the Client may have, a mental or physical health condition, the Client should consult a suitably qualified and licensed healthcare professional in the Client's own jurisdiction.
5. ELIGIBILITY
The Services are intended for individuals aged eighteen (18) years or older who have full legal capacity to enter into binding contracts. By using the Services, you represent and warrant that you meet these requirements. We reserve the right to require proof of identity and age at any time and to refuse or terminate Services where eligibility cannot reasonably be established.
The Services are not intended for and are not marketed to persons in acute mental health crisis, persons at imminent risk of harm to themselves or others, persons requiring involuntary treatment, or persons for whom regulated clinical care is clinically indicated. If any of these conditions applies or arises, the Services are not appropriate and Section 16 (Emergencies) shall apply.
6. REGISTRATION, BOOKING, AND FORMATION OF CONTRACT
To purchase Services, the Client will typically (a) complete an intake questionnaire and, where offered, a discovery call; (b) receive and countersign a Coaching Agreement setting out the applicable Package, fees, and payment schedule; and (c) submit payment or authorise the agreed payment method.
A binding contract between the Client and the Company is formed on the earlier of (i) the Company's written or electronic confirmation of the booking or Coaching Agreement, and (ii) the Company's receipt of the first payment. The Client is responsible for the accuracy and completeness of the information provided during registration and intake.
7. DELIVERY OF SESSIONS
Sessions are delivered by video conference using the platform designated by the Company from time to time. The Client is responsible for maintaining suitable equipment, a stable internet connection, a private location, and any software required to attend Sessions. The Company is not liable for missed or interrupted Sessions caused by the Client's technology, connectivity, or environment.
The Company will make reasonable efforts to deliver Sessions punctually and in accordance with the Coaching Agreement. Where a Session is materially disrupted by circumstances attributable to the Company, the affected Session will be rescheduled at no additional cost. Sessions must be attended by the Client personally and may not be transferred to third parties without the Company's prior written consent.
8. FEES AND PACKAGES
Fees for individual Sessions and Packages are those published on www.drmayacoaching.com/packages or set out in the applicable Coaching Agreement. Unless otherwise stated, prices are quoted in Euros (EUR) and are exclusive of any applicable value-added tax or similar transaction taxes, which will be added to invoices where legally required. Package fees are not divisible and Sessions bundled within a Package have no independent monetary value save as set out in Section 12.
The Company reserves the right to modify its published prices from time to time. Price changes will not affect Packages already purchased or Coaching Agreements already in force, which will be honoured on the terms in effect at the time of purchase.
9. PAYMENT METHODS
Payments may be made by (a) credit or debit card, processed through Stripe via the Company's Squarespace-hosted checkout, or (b) bank transfer or ACH, facilitated through Wise. Card details are collected, processed, and stored directly by Stripe as an independent controller for payment purposes; the Company does not store full card numbers on its own systems.
The Client is responsible for any transaction charges, currency-conversion fees, or bank fees applied by the Client's own payment provider. All payments are due in cleared funds free of deductions or set-off. Services may be suspended or withheld while any invoice remains unpaid beyond its due date.
10. PAYMENT PLANS AND AUTOMATIC DEDUCTIONS
Where the Client and the Company agree that a Package will be paid in instalments (a "Payment Plan"), the total Package fee is due in full and the Payment Plan is a scheduling accommodation only. The Client authorises the Company (and its payment processors) to charge the nominated payment method automatically on each scheduled instalment date until the total Package fee has been paid.
If a scheduled charge fails, the Client will be notified by email and the Company may (a) re-attempt the charge; (b) suspend future Sessions until the outstanding amount is settled; and (c) after fourteen (14) days of non-payment, accelerate the remaining instalments so that the full outstanding balance becomes immediately due. The Client is responsible for keeping payment details up to date.
11. CANCELLATION AND RESCHEDULING BY THE CLIENT
The Client may reschedule or cancel a Session by written notice given not less than forty-eight (48) hours before the scheduled start time. Sessions rescheduled or cancelled within the notice period will be rescheduled where reasonably possible at no charge. Sessions cancelled with less than forty-eight (48) hours' notice, or which the Client fails to attend, will be treated as delivered and no credit or refund will be issued, save where a shorter notice period is required by mandatory local consumer law that applies in the Client's favour.
The Company may, acting reasonably, waive the notice requirement in cases of genuine emergency or force majeure affecting the Client. Rescheduled Sessions must be taken within the Package validity period stated in the Coaching Agreement or, failing that, within twelve (12) months of the original scheduled date.
12. REFUNDS AND WITHDRAWAL RIGHTS
Consumer Right of Withdrawal (EU/UK). Where the Client contracts as a Consumer resident in the European Economic Area or the United Kingdom, the Client has the right to withdraw from the contract without giving any reason within fourteen (14) days from the Effective Date (the "Withdrawal Period"), in accordance with Directive 2011/83/EU on consumer rights and the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as applicable.
General Refund Policy. Regardless of consumer status, the Company voluntarily extends a fourteen (14) day refund window from the Effective Date to all Clients. To exercise this right, the Client must send an unequivocal written statement (by email to the address on the Website) of the decision to withdraw before expiry of the Withdrawal Period.
Prorated Deduction for Sessions Delivered. If, at the Client's request, Sessions have been delivered during the Withdrawal Period, the refund will be reduced by an amount proportionate to the Sessions delivered, calculated at the rate of two hundred Euros (€200) per fifty (50) minute Session and three hundred Euros (€300) per seventy-five (75) minute Session (or, where higher, the pro rata price of the applicable Package). The Client's request for Services to begin during the Withdrawal Period is deemed given upon booking the first Session within that period.
Refunds after the Withdrawal Period. Save where required by mandatory local consumer law that applies in favour of the Client, no refunds are payable after the Withdrawal Period. Unused Sessions within a Package are non-refundable but may be rescheduled within the applicable validity window in accordance with Section 11.
Method and Timing. Refunds will be issued to the original payment method within fourteen (14) days of the Company's receipt of the withdrawal notice, subject to any prorated deduction under this Section 12.
13. STATUTORY CONSUMER RIGHTS
Nothing in these Terms limits or excludes any right, remedy, or protection available to a Consumer under mandatory law in the Consumer's jurisdiction of residence that cannot lawfully be excluded, restricted, or modified by agreement, including under the Estonian Law of Obligations Act (Võlaõigusseadus), the Estonian Consumer Protection Act (Tarbijakaitseseadus), Directive 2011/83/EU, Directive 93/13/EEC on unfair terms in consumer contracts, the United Kingdom Consumer Rights Act 2015, and equivalent laws in the Client's jurisdiction (each, an "Applicable Consumer Law").
Where any provision of these Terms conflicts with an Applicable Consumer Law that operates in the Consumer's favour, that Applicable Consumer Law shall prevail to the extent of the conflict and only in respect of that Consumer.
14. CLIENT RESPONSIBILITIES AND CONDUCT
The Client agrees to (a) provide accurate and complete information at intake and update it as material changes occur; (b) attend Sessions punctually, sober, and in a state fit to engage; (c) treat the coach, the Company's personnel, and other participants (if any) with respect and courtesy; (d) refrain from recording, transmitting, publishing, or otherwise disclosing any Session, Content, or communication without the Company's prior written consent; and (e) comply with all applicable laws in connection with the Client's use of the Services.
The Company may suspend or terminate the Services with immediate effect and without refund where the Client engages in abusive, threatening, harassing, discriminatory, or unlawful conduct, or where continued provision of the Services would, in the Company's reasonable opinion, be unsafe, unlawful, or clinically inappropriate.
15. CONFIDENTIALITY
The Company will treat information disclosed by the Client in the course of the Services as confidential and will use it only for the purpose of providing the Services and complying with legal obligations. Information will not be disclosed to third parties save (a) to the Company's professional advisers, supervisors, and processors under binding confidentiality obligations; (b) with the Client's prior written consent; (c) where disclosure is required by law, court order, or a competent regulatory authority; or (d) where the Company reasonably believes disclosure is necessary to prevent a serious and imminent risk of harm to the Client or another person.
Coaching does not attract legal professional privilege, therapist-client privilege, or any equivalent statutory privilege. The Client acknowledges that communications with the Company may in principle be discoverable in legal proceedings. Details of how personal data is processed are set out in the Privacy Policy.
16. EMERGENCIES AND CRISIS SITUATIONS
The Services are not an emergency service and are not monitored on a twenty-four-hour basis. If the Client is experiencing a medical emergency, mental health crisis, thoughts of suicide or self-harm, or intention to harm others, the Client must immediately contact local emergency services (for example, 112 in the European Union, 999 in the United Kingdom, or 911 in the United States and Canada) or attend the nearest emergency department.
If the Company becomes aware, whether through a Session or otherwise, of a serious and imminent risk to the life or safety of the Client or a third party, the Company may take such action as it reasonably considers necessary or appropriate, which may include contacting emergency services, a nominated emergency contact, or a competent authority. The Client acknowledges that any such action is taken in good faith and to preserve life or prevent serious harm.
17. INTELLECTUAL PROPERTY
All right, title, and interest in and to the Website, the Content, the Company's methodologies, brands, logos, materials, and templates (collectively, the "Company IP") are and shall remain the exclusive property of Dr. Maya Coaching OÜ or its licensors. Subject to the Client's compliance with these Terms, the Company grants the Client a limited, non-exclusive, non-transferable, revocable licence to access and use the Company IP solely for the Client's own personal, non-commercial use in connection with the Services.
The Client shall not (and shall not permit any third party to) copy, reproduce, distribute, publish, adapt, modify, translate, reverse-engineer, decompile, resell, sublicense, or create derivative works from any Company IP without the Company's prior written consent. All rights not expressly granted are reserved.
18. CLIENT CONTENT, FEEDBACK, AND TESTIMONIALS
The Client retains ownership of any information, materials, images, or communications the Client submits to the Company ("Client Content"). The Client grants the Company a non-exclusive, worldwide, royalty-free licence to use Client Content solely to the extent necessary to provide the Services, comply with legal obligations, and improve the Services.
The Company may, from time to time, request the Client's testimonial or feedback. The Company will not publish any testimonial, quotation, or identifying information without the Client's prior written consent, which the Client is free to grant or withhold, and to withdraw at any time on reasonable notice.
19. DISCLAIMERS AND NO GUARANTEES
To the fullest extent permitted by law, the Services and the Website are provided on an "as is" and "as available" basis. The Company makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, or non-infringement, except as expressly set out in these Terms or as required by Applicable Consumer Law.
The Company does not warrant that (a) the Services will meet the Client's specific requirements or produce any specific outcome; (b) the Services will be uninterrupted, timely, secure, or error-free; or (c) the results that may be obtained from the use of the Services will be accurate or reliable. No opinion, information, or advice obtained by the Client from the Company creates any warranty not expressly stated in these Terms.
20. LIMITATION OF LIABILITY
Nothing in these Terms shall exclude or limit the liability of either party for (a) death or personal injury caused by that party's negligence; (b) fraud or fraudulent misrepresentation; (c) any liability to a Consumer that cannot lawfully be excluded under Applicable Consumer Law; or (d) any other liability that cannot lawfully be excluded or limited under applicable law.
Subject to the preceding paragraph, and to the fullest extent permitted by law: (i) the Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, opportunity, goodwill, savings, or data, however arising, whether in contract, tort (including negligence), breach of statutory duty, or otherwise; and (ii) the Company's aggregate liability to the Client under or in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the total fees actually paid by the Client to the Company under the Coaching Agreement giving rise to the claim in the twelve (12) months immediately preceding the event giving rise to the claim.
The Client acknowledges that the allocation of risk in these Terms, including the fees charged, reflects the limitations of liability set out in this Section 20.
21. INDEMNIFICATION
To the fullest extent permitted by law, the Client shall indemnify and hold harmless the Company, its officers, employees, coaches, contractors, and affiliates from and against any and all third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with (a) the Client's breach of these Terms; (b) the Client's violation of any law or regulation; (c) the Client's infringement of any third-party right; or (d) any Client Content submitted to the Company.
This Section 21 does not apply to Consumers to the extent that it would impose liability beyond that which arises from the Consumer's own wilful default or breach of these Terms.
22. TERM, SUSPENSION, AND TERMINATION
These Terms take effect on the Effective Date and continue until the Services under the Coaching Agreement have been fully performed or the Coaching Agreement is otherwise terminated in accordance with its terms or these Terms.
Without prejudice to any other rights and remedies, the Company may suspend or terminate the Services and the Coaching Agreement with immediate effect on written notice if (a) the Client materially breaches these Terms and, where capable of remedy, fails to remedy the breach within fourteen (14) days of notice; (b) the Client fails to pay any amount when due and the failure continues for fourteen (14) days after notice; (c) the Client engages in conduct described in Section 14; or (d) the Company reasonably concludes that continued provision of the Services would be unsafe, unlawful, or clinically inappropriate.
Termination shall not affect any rights, remedies, obligations, or liabilities of the parties accrued up to the date of termination. Sections that by their nature are intended to survive termination shall so survive.
23. GOVERNING LAW AND JURISDICTION
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of the Republic of Estonia, without regard to conflict-of-laws principles.
Subject to Applicable Consumer Law, the courts of the Republic of Estonia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter. Where the Client is a Consumer, the Client may bring proceedings in the courts of the Consumer's country of habitual residence, and mandatory protections of that Consumer's local law shall apply.
24. DISPUTE RESOLUTION AND ONLINE DISPUTE RESOLUTION
The parties shall use good-faith efforts to resolve any dispute arising under or in connection with these Terms through prompt negotiation between representatives with settlement authority. Any complaint should be sent by email to the address listed on the Website and will be acknowledged within seven (7) business days and substantively responded to within thirty (30) days.
Consumers resident in the European Union may submit disputes to the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. The Company is not obliged to, and does not commit to, participate in alternative dispute resolution before a specific consumer arbitration board, but will consider participation on a case-by-case basis.
25. GENERAL PROVISIONS
Entire Agreement. These Terms, together with the Coaching Agreement, the Privacy Policy, and the Cookie Policy, constitute the entire agreement between the parties in respect of their subject matter and supersede all prior agreements, understandings, and representations, whether written or oral.
Amendments. The Company may amend these Terms from time to time. Amendments will be effective on posting to the Website, save that no amendment will apply retroactively to Coaching Agreements already in force to the Client's detriment without the Client's consent.
Assignment. The Client may not assign, transfer, or subcontract any of its rights or obligations under these Terms without the Company's prior written consent. The Company may assign or transfer its rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to the Client.
Notices. Notices under these Terms must be given in writing by email to the contact address on the Website (for notices to the Company) and to the email address most recently provided by the Client (for notices to the Client).
Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect and the invalid provision shall be modified to the minimum extent necessary to render it valid and enforceable.
Waiver. No failure or delay by a party to exercise any right or remedy under these Terms shall operate as a waiver of that right or remedy.
Force Majeure. Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent caused by events beyond that party's reasonable control, including acts of God, war, civil unrest, epidemic or pandemic, government action, failure of public networks, and cyber-attack.
Third-Party Rights. A person who is not a party to these Terms has no right to enforce or enjoy the benefit of any term of these Terms, except as expressly provided in these Terms or as required by mandatory law.
Contact. Questions about these Terms may be sent to the contact email address published on www.drmayacoaching.com.
ACKNOWLEDGEMENT
By continuing to use the Services, booking a Session, executing a Coaching Agreement, or making payment, you confirm that you have read, understood, and accepted these Terms and Conditions.